Refund and Return Policy

OpticHost believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 24 hours of placing an order with valid reason but not limited to vps ,dedicated servers , license , IP cost.
No cancellations are entertained for those products that the OpticHost marketing team has obtained on special occasions like use of Promotional Code,Pongal, Diwali, and Valentine’s Day , Cyber Monday , Black Friday and etc. These are limited occasion offers and therefore cancellations are not possible.
Refund is not granted if support is provided to client (ex. via tickets , live chat, emails).
Refund is not granted for any "Special Offer" category orders.
We can not offer any refunds on Dedicated Servers and Licenses .

 


Cancellation must be done 7days before renewal date .
Refund is not possible after 24hours of purchasing the service .
Refund is not granted if our Term Of Serivce is broken.


When you buy our products/services, your purchase is covered by our 24hour money-back guarantee with providing valid reason , except bulk orders ,dedicated servers and license .To request a refund, simply contact us with your purchase details within 24 hours of your purchase.Please open a support ticket for refund and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 7-21 days period.

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